2024/25 Terms & Conditions
Definitions
- In these terms and conditions, unless the context otherwise requires, the following words shall have the following meanings:
‘Club’ means ‘Swansea RFC’ (registered as Swansea Rugby Ltd – Company Number [insert company number]);
‘Ticket Office’ means the ‘St Helens, Brynmill, Swansea, SA2 0AR’;
‘Stadium’ means ‘St Helens, Brynmill, Swansea, SA2 0AR’;
‘Website’ means the club’s website; ‘http://www.swansearfc.co.uk/’
Swansea RFC Match Fixtures
3. Fixtures are not guaranteed to take place on a particular day, at a particular time, or at any particular venue. All fixtures are subject to change, and the Club accepts no liability should a match be postponed or the kick-off time be changed for any reason.
- Season Members and all other supporters are solely responsible for keeping abreast of fixture changes or updates. However, in such situations, season and match tickets will remain valid for the rescheduled fixture.
Concession
5. Concessions are granted ONLY when the following criteria are met by the applicant (please understand that relevant valid documentation will always be required by the Ticket Office):
- OAP – OAP concessions are structured in accordance with the national retirement age of 65. OAP Concessions must be 65 or over on the 1st September 2024.
- U16 – Those under 16 years of age on 1st September 2024.
Supporters with Disabilities
6. Disabled supporters who are registered at the higher level of disability, when purchasing a season ticket for themselves, are entitled to secure (upon request) a complimentary season ticket for their carer. Proof of such disability will be required by the Ticket Office.
- Swansea RFC invites families to bring Kids (under 16 years of age) with an accompanying full-paying parent/guardian. Provided that the ratio of 1 adult to 4 children is not exceeded, the full-paying parent/guardian concerned accepts FULL responsibility for all children included in their party.
- All families who were 2023/24 Season Members that had up to 4 children (under 16 years of age) accompanying a paying parent/guardian are eligible to renew their current seats for the 2024/25 season, provided all documentation and criteria are satisfied to the Ticket Office.
- A birth certificate or passport may be required by Ticket Office staff to prove legitimate guardianship and age of the children concerned. All family applications must be submitted together & in person by all applicants involved (except at the sole discretion of Swansea RFC Management).
Sales Windows
10. Renewal – a renewal discount will be given to all previous Season Members who renew their 2023/24 Membership before Friday 1st July 2024, 5pm.
- On the 29th July, at 5pm – all seats that have not been repurchased for the 2024/25 season will be released for public sale.
Miscellaneous
12. All 2024/25 Swansea RFC Season Membership packages are valid for the 2024/25 Swansea RFC home regular season matches.
- A Full Season Membership permits you to occupy the seat at the Stadium indicated on the Season Membership Card or such other alternative ticket of equivalent value as the Club may allocate to you at its discretion.
- The Club reserves the right to play home matches at an alternative venue to St Helens. Full Season Memberships will cover all home games whether at St Helens or at an alternative venue.
- In the event of a Season Membership card or ticket being lost or stolen, the season member shall inform the club immediately; a replacement card incurs a fee of £20 made payable to the club.
- All seats currently allocated to all 2023/24 Season Members will not be released for individual resale until the 29th July 2024.
- Should a Season Member wish to relocate their ticket, for any reason, to an alternative seat within the ground, they may do so by surrendering their Season Membership card to the Ticket Office and receiving a match ticket in the desired part of the ground. Please note that no refund will be granted when a lesser seat is requested, but an upgrade will be charged when higher category seats are requested. Please allow 48 hours’ notice prior to the fixture for such requests.
- The St Helens seating plan for all Swansea RFC fixtures going forward can be found at www.swansearfc.co.uk.